About Us
SunSystems.co.uk is an information hub brought to you by FinanSys, an Infor Gold Channel Partner and award-winning provider of SunSystems, the powerful financial accounting solution, used by over 9,000 customers in 190 countries.
We help organisations of all sizes improve their ability to capture and view financial and non-financial data to support better business decisions.
With 25+ years of experience, we provide customers with a unique, truly customer-centric approach to everything we do.
Our consultants have extensive experience across a variety of key sectors, including:
Professional Services
Property Management
Not for Profit
Financial Services
Hospitality
Energy Oil and Gas
FinanSys was started in 1998 by Erol Kagan as a consulting firm focused on implementing financial systems and providing affordable, outstanding customer service for SunSystems users then.
Erol’s background in accounting, finance, and systems laid the foundation for a consultative, value-added approach that runs through every department of the company today.
Built on values of integrity, customer focus, service excellence, and a commitment to both employees and clients, FinanSys has evolved over the past 25 years into a global industry leader.
Headquartered in London, our teams now operate in 12 countries, serving organisations from SMEs to multinational corporations across Europe, Africa, Asia, and the Americas.
Our journey over the past 25 years has been remarkable, filled with innovation, dedication, and a relentless commitment to delivering top-notch financial software solutions. We look forward to the next 25 years and beyond, continuing to drive innovation, excellence, and unparalleled service in the world of financial and business software.
FinanSys is also the creator of UniFi, a next-generation finance, accounting, and business process automation platform with limitless use cases and industry-first innovations.
FinanSys Support Hours
Monday through Friday, 24 hours a day (GMT/BST)
Please note that this excludes the following public holidays in England: Good Friday, Christmas Day, and New Year’s Day.
We update this page with any changes to support hours during these holidays.
To get in touch with FinanSys please visit www.finansys.com, email info@finansys.com or call on +44 (0) 207 456 9830
Scope of Services
The following services are covered by the FinanSys Maintenance and Support Contract:
- Free-of-charge access to software upgrades, new versions, service packs and patches as released by Infor.
- Advice on the configuration and implementation of your system.
- Diagnosis of issues with the underlying technical platform, in relation to the interaction with component software, and advice/assistance for resolution where applicable.
- Advice on software functionality and capability (not consultancy or training services).
- Advice on systems administration requirements.
- Diagnosis of software functionality, configuration and data issues through internal 1st and 2nd line support, with further escalation and management to 3rd line author as necessary.
- Completion of minor technical resolutions using remote access via TeamViewer.